Position:  Customer Service Agent

Location:  Austin, Texas (North)

Pay: $16.00 PH

Shift:  Flexible 

Start Date:  Approx. 2-3 Weeks (JULY 2024)

Get on the hiring list today!

TMD Staffing is looking to hire Customer Service Call Agents in North Austin, Texas!  

CSR's perform a critical role in assisting customers who need roadside assistance by contacting and managing service providers in a fast-paced, quickly changing environment. 

WORK ENVIRONMENT: In-Person

PAY RATE: $16.00 per hour with incentives.

SUMMARY: This position must effectively handle multiple situations simultaneously, remain professional and productive under pressure, and analyze situations quickly to make effective decisions is valued and instrumental to ensuring an exceptional customer service experience. The best customer service call center agents are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. Customer service call center agents can put themselves in their customers' shoes and advocate for them when necessary and problem-solving comes naturally. If this sounds like a job you would excel at.

JOB RESPONSIBILITIES: 

• Dispatches assistance requests promptly to service providers using a variety of communication channels. 

• Communicate with service providers the pertinent information needed to provide timely assistance. 

• Answering inbound phone calls and providing exceptional customer service to clients and customers. 

• Communicate to the customer via outbound calls when necessary to provide and/or resolve logistical issues or provide status updates.

• Effectively uses computer systems for tracking, information gathering, and/or troubleshooting. 

• Escalates service issues, concerns, complaints and incorrectly created calls. 

• Effectively manage time about call metrics, breaks, and lunches. 

• Meet daily and monthly performance objectives as outlined in our Standard Operating Procedure. 

• Ensure you are at your desk, ready and in available status at the start of your shift. 

• Ensure calls are properly documented. 

• Track and email excessive costs to the assigned supervisor. 

• Communicate service delays or delays in completing your work to your supervisor. 

KNOWLEDGE AND QUALIFICATIONS

• Must be able to maintain the highest level of Confidentiality.

• Computer skills: Excel, Outlook, and Word 

• Strong Interpersonal skills.

WHO IS TMD STAFFING?

TMD Staffing is a trusted provider of staffing and recruiting services in Texas and Maryland for over 30 years. Our team works closely with job seekers to help them identify and land the right jobs for them. With TMD Staffing, you can get your foot in the door at top employers and choose from temporary, temporary-to-hire, and direct-hire jobs. Whether your goal is immediate income or a long-term career strategy, our experts are here to assist. 

For more information about our positions, please call or Text TMD Staffing Austin at 512-454-8766. Apply online (www.tmdstaffing.com) or email your resume to sheri.hanks@texasmgmt.com for immediate consideration.