TMD is currently hiring Outbound CSR Reps for a large company in North Austin.   This is a full-time open ended assignment with stability, PTO, and Benefits available. 

Position:  Customer Service/Member Enrollment Agent

Location:   Austin, Texas (Domain area)

Pay:  $16.00 PH

Shift: Ranges from 8:00 a.m. – 8:00 p.m.

SUMMARY:

As a Member Enrollment agent, you will be tasked with contacting members via phone to introduce and explain a Wellness program and assist them with enrollment by showing them how to download, set up, and use the phone app.  

ESSENTIAL DUTIES:

• Make high volume outbound calls daily.
• Handle small volume of inbound calls.
• Engage members as you introduce and explain a Wellness program. 
• Assist members will the enrollment process by showing them how to download, set up, and use the phone app. 
• Overcome objectives while maintaining a friendly tone and showing empathy. Build rapport with prospects who have multiple chronic health conditions.
• Meet all call center and metric adherence experience. 
• Consistently ensures compliance with established regulatory requirements and department and Company standards and procedures.
• In accordance with department policy, thoroughly note accounts.
• Maintains appropriate level of communication and confidentiality.

·Performs all other duties as assigned, which may vary at any time with or without notice.

REQUIRED SKILLS:

• Excellent interpersonal skills
• Ability to quickly build rapport with prospective members over the phone.
• Tech savvy and communicative - able to verbally guide non-tech-savvy individuals through installing and using a phone app
• Capable of effectively overcoming objections and conveying benefits to a population base that will benefit from the health rewards program.
• Self-motivated - able to stay motivated through a high volume of calls (80+ daily) with some periods of the year having a much lower call connection rate than others.
• Positive attitude and empathy for member needs
• Strong organizational skills and the ability to efficiently make a high volume of outbound calls daily.
• 3+ months call center experience preferred.
• Proficient with MS Office products
• Medical experience is helpful. 
• Attention to detail and ability to follow proper processes and procedures with care.
• Ability to simplify information and communicate effectively, verbal + written.

·Bilingual nice to have (English and Spanish) – Premium for Bi-Lingual Agents

WHO IS TMD STAFFING?

TMD Staffing is a trusted provider of staffing and recruiting services in Texas and Maryland for over 30 years. Our team works closely with job seekers to help them identify and land the right jobs for them. With TMD Staffing, you can get your foot in the door at top employers and choose from temporary, temporary-to-hire, and direct-hire jobs. Whether your goal is immediate income or a long-term career strategy, our experts are here to assist. 

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