Customer Service Technical Support
NEW BRAUNFELS, TX 78130-3045 US
Job Order #40248
Job Title: Customer Service Tech Phone Support
TMD Staffing is looking to hire reliable Customer Service Technical Support phone agents for a security system manufacturing company in New Braunfels!!
It is important that applicants for this position have previous experience in electronic repairs (ex: cell phone repair, computer repair). This position is responsible for providing technical problem resolution, troubleshooting issues with security products, and providing customer service support over the phone***RESUME REQUIRED***
Work Environment: In-Person
Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions
Provide technical and sales customer support services for security products over the phone and electronically.
Maintain detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of management, returns, replacements, or repair personnel.
Operates/uses machines, hand tools, small power tools, voltage meters, and testing equipment to assemble and test products. Strips, wraps wires, and wires units.
Develop training manuals and troubleshooting procedures to help both support personnel and end users interact properly with security products.
Test and repair electronic boards, parts, hardware, and other manufactured security products using hand tools and power tools, and machinery.
- Associates degree in electronics and/or help desk support technician with Windows desktop certification (MSCDST Microsoft Certified Desktop Support Technician) 3 years of related experience
- Ability to read and interpret installation instructions, blueprints, process sheets, operations manuals, schematics, and work orders.
- Strong communication skills and ability to remain calm and professional in all circumstances
- Being bilingual is a plus! (Spanish/English)
Pay Rate: $17.60 per hour
Schedule: Monday-Friday 8am to 5pm
WHO IS TMD STAFFING?
TMD Staffing is a trusted provider of staffing and recruiting services in Texas and Maryland for over 25 years. Our team works closely with job seekers to help them identify and land the right jobs for them. With TMD Staffing, you can get your foot in the door at top employers and choose from temporary, temporary-to-hire, and direct-hire jobs. Whether your goal is immediate income or a long-term career strategy, our experts are here to assist.
To learn more about our positions, please give TMD Staffing New Braunfels a call or text at 830-327-6138.
Apply online or email your resume to email@example.com for immediate consideration.