Job Order # 40811

TMD Staffing is looking to hire Healthcare Customer Service Retention Specialist!

Position Overview

Answer customer calls and provide a positive customer experience in a prompt and professional manner. Answer questions about our clients services as well as resolving concerns with related offers to retain the customer's business. Use high value saving techniques to meet service sales and retention targets.  

Customer Focus - Building strong customer relationships and delivering customer-centric solutions.

Drives Results - Ability to listen, overcome objections and ultimately resolve by saving customer account.

Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations.

Accountability - holding self and others accountable to meet commitments.

Knowledge, Skills, and Abilities

   Ability to build customer relationships and provide customer service

   Knowledge and ability to cope with and resolve escalated customer service issues

   Conflict resolution skills

   Knowledge of company products and services

   Attention to detail and accuracy

   Written and verbal communication skills

   Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)

   Time management skills, including punctuality for on-time attendance

   Ability to prioritize, organize, and perform multiple tasks

To learn more about our positions, please give TMD Austin a call at 512-454-8766!

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