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IT Technicians

Carrollton, TX 75006

Posted: 12/16/2022 Employment Type: Temp Job Category: None Job Number: 40826

Job Description

Job Order #40826

Job Title: IT Technician


TMD Staffing is looking to hire 2 IT Technicians.


Pay Rate: $45000 - $85000 Annually


Job Description and Responsibilities

  • The IT Technician is responsible for day-to-day operational IT and end user support and maintenance. 
  • The end user support includes, but is not limited to account and device management, hardware assembly, end user device deployment & decommissioning, basic hardware replacement, rack & stack of equipment, cabling, phone and remote support, asset management & tracking, physical auditing, engineer assistance, and other like tasks. 
  • This role will be responsible for supporting the Information Technology Services department as well as end users in day-to-day requests. This position will require flexibility of hours to meet the business needs with routine maintenance tasks - helping with server updates, post hours, etc.


Responsibilities: 

  • Provide courteous, positive support to all customers and fellow employees across the organization 
  • Accurately document and communicate issues with all vested parties 
  • Provide support to all IT department team members in addition to end users 
  • Resolve issues or escalate them in a timely manner 
  • Manage time and tasks associated to assigned projects and meet target dates 
  • Document problems and resolution for future reference. 
  • Receive, asset tag, configure, install, and deploy new devices 
  • Perform approved hardware and software maintenance on devices 
  • Perform physical auditing functions 
  • Create and maintain documentation which includes but is not limited to: Visio diagrams, spreadsheets, configuration archives, as build documents, and monitoring software
  • Stay current with knowledge of related technologies, designs, methods, and trends 
  • Make routine visits to assigned remote offices 
  • Other duties as assigned.


Preferred Qualifications Include:

  • Hands-on experience with Windows 7, Windows 10, Windows Server 2012, Windows Server 2016.
  • Basic understanding of Active Directory. 
  • Hands-on experience with printers, computers, monitors, laptops, peripherals, network cabling and IP camera systems
  • Strong knowledge of Microsoft Office products. 
  • Ability to use manufacturer support sites and search engines to resolve issues 
  • Ability to accurately enter information into the help desk ticketing system 
  • Strong troubleshooting skills (Hardware & Software) 
  • An understanding of TCP/IP network concepts and network troubleshooting
  • An understanding of print servers, and how to configure print sharing
  • An understanding of cabling infrastructure, including but not limited to cat5, cat6, fiber, patch panels, and respective termination methods.


Skills and Abilities: 

  • A positive attitude and the ability to remain calm and professional in stressful situations. 
  • A willingness to provide a high level of customer service, while working within department and company guidelines 
  • Must be highly organized and be able to multi-task, as well as manage projects, time, and meet target dates 
  • Strong verbal and written communication skills (spelling, grammar, etc..) with exceptional attention to detail and be client focused and service driven 
  • Must be able to work independently and as part of a team 
  • Must be able to travel (Candidate must have a valid driver s license and clean driving record)


Experience: 

  • 1-2 years of experience required, 3 years or more of experience preferred in a Helpdesk and/or PC support environment or related field required. 


Education: 

High school diploma or equivalent required. Certification in Computer Science or related field from a college or technical school is desired.

CWNA or RCNA Certification preferred


Schedule: 

  • Monday Friday, 8:00AM 5:00PM


To learn more about our positions, please give TMD a call at 972-820-6888 or 817-201-7829.

Please feel free to come in person and apply. We accept applications from 9:00 AM to 12:30 PM and 2:00 PM to 4:00 PM, Monday-Friday.


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