Job Order #40826

Job Title: IT Technician

TMD Staffing is looking to hire 2 IT Technicians.

Pay Rate: $45000 - $85000 Annually

Job Description and Responsibilities

• The IT Technician is responsible for day-to-day operational IT and end user support and maintenance. 
• The end user support includes, but is not limited to account and device management, hardware assembly, end user device deployment & decommissioning, basic hardware replacement, rack & stack of equipment, cabling, phone and remote support, asset management & tracking, physical auditing, engineer assistance, and other like tasks. 
• This role will be responsible for supporting the Information Technology Services department as well as end users in day-to-day requests. This position will require flexibility of hours to meet the business needs with routine maintenance tasks - helping with server updates, post hours, etc.

Responsibilities: 

• Provide courteous, positive support to all customers and fellow employees across the organization 
• Accurately document and communicate issues with all vested parties 
• Provide support to all IT department team members in addition to end users 
• Resolve issues or escalate them in a timely manner 
• Manage time and tasks associated to assigned projects and meet target dates 
• Document problems and resolution for future reference. 
• Receive, asset tag, configure, install, and deploy new devices 
• Perform approved hardware and software maintenance on devices 
• Perform physical auditing functions 
• Create and maintain documentation which includes but is not limited to: Visio diagrams, spreadsheets, configuration archives, as build documents, and monitoring software
• Stay current with knowledge of related technologies, designs, methods, and trends 
• Make routine visits to assigned remote offices 
• Other duties as assigned.

Preferred Qualifications Include:

• Hands-on experience with Windows 7, Windows 10, Windows Server 2012, Windows Server 2016.
• Basic understanding of Active Directory. 
• Hands-on experience with printers, computers, monitors, laptops, peripherals, network cabling and IP camera systems
• Strong knowledge of Microsoft Office products. 
• Ability to use manufacturer support sites and search engines to resolve issues 
• Ability to accurately enter information into the help desk ticketing system 
• Strong troubleshooting skills (Hardware & Software) 
• An understanding of TCP/IP network concepts and network troubleshooting
• An understanding of print servers, and how to configure print sharing
• An understanding of cabling infrastructure, including but not limited to cat5, cat6, fiber, patch panels, and respective termination methods.

Skills and Abilities: 

• A positive attitude and the ability to remain calm and professional in stressful situations. 
• A willingness to provide a high level of customer service, while working within department and company guidelines 
• Must be highly organized and be able to multi-task, as well as manage projects, time, and meet target dates 
• Strong verbal and written communication skills (spelling, grammar, etc..) with exceptional attention to detail and be client focused and service driven 
• Must be able to work independently and as part of a team 
• Must be able to travel (Candidate must have a valid driver s license and clean driving record)

Experience: 

• 1-2 years of experience required, 3 years or more of experience preferred in a Helpdesk and/or PC support environment or related field required. 

Education: 

High school diploma or equivalent required. Certification in Computer Science or related field from a college or technical school is desired.

CWNA or RCNA Certification preferred

Schedule: 

• Monday Friday, 8:00AM 5:00PM

To learn more about our positions, please give TMD a call at 972-820-6888 or 817-201-7829.

Please feel free to come in person and apply. We accept applications from 9:00 AM to 12:30 PM and 2:00 PM to 4:00 PM, Monday-Friday.

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