JOB SUMMARY: 

As a Customer Service/Member Enrollment agent, you will be tasked with contacting members via phone to introduce and explain a Wellness program and assist them with enrollment by showing them how to download, set up, and use the phone app.  

JOB LOCATION:

•    Austin, TX – onsite 

       Pay = $16.00 PH

JOB HOURS:

•    Full-time: 40 hours weekly

•    Scheduling ranges from Monday-Saturday, between 9am-8pm CST

o    Training: 8am-5pm CST

ESSENTIAL DUTIES:

•    Make High Volume outbound calls daily

•    Handle small volume of inbound calls

•    Engage members as you introduce and explain a Wellness program. 

•    Assist members will the enrollment process by showing them how to download, set up, and use the phone app 

•    Overcome objectives while maintaining a friendly tone and showing empathy. Build rapport with prospects who have multiple chronic health conditions

•    Meet all call center and metric adherence experience. 

•    Consistently ensures compliance with established regulatory requirements and department and Company standards and procedures

•    In accordance with department policy, thoroughly note accounts

•    Maintains appropriate level of communication and confidentiality

•    Performs all other duties as assigned, which may vary at any time with or without notice

REQUIRED SKILLS:

•    Excellent interpersonal skills

•    Ability to quickly build rapport with prospective members over the phone

•    Tech savvy and communicative - able to verbally guide non tech-savvy individuals through installing and using a phone app

•    Capable of effectively overcoming objections and conveying benefits to a population base that will benefit from the health rewards program

•    Self-motivated - able to stay motivated through a high volume of calls (80+ daily) with some periods of the year having a much lower call connection rate than others

•    Positive attitude and empathy for member needs

•    Strong organizational skills and the ability to efficiently make a high volume of outbound calls daily

•    3+ months call center experience 

•    Computer Skills a must (Micro-Soft Office)

•    Medical experience is helpful. 

•    Attention to detail and ability to follow proper processes and procedures with care

•    Ability to simplify information and communicate effectively, verbal + written

•    Bilingual nice to have (English and Spanish)