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Tech Support Team

Mckinney, TX 75069

Posted: 07/28/2022 Employment Type: Temp Job Category: None Job Number: 40165

Job Description

Job Order # 40165


TMD Staffing is looking to hire Tech Support Team members! 


Pay Rate: Depending on Experience 


Tasks:

  • Understanding of SAP Service Module functionality 
  • Return missed calls, voice mail, and emails within 4 hours
  • Provides Assistance and technical support to customers and consumers that are experiencing issues
  • Communicate directly with customers via phone or email in a professional and timely manner
  • Log ALL communication with customers in Activity with section of SAP
  • Troubleshoot failures using Fault Tree Analysis to resolve customer complaints
  • Escalate all customer complaints or inquiries as needed. To TSS II or III team member


Requirements:

  • High School diploma, general education degree, or equivalent work experience
  • General knowledge of customers service principles and practices
  • Power sports, ATV or UTV knowledge is a plus
  • Must be Dependable
  • Must work successfully as a team


Schedule:

  • Monday thru Friday


To learn more about our positions, please give TMD a call at 469.443.0945

Please feel free to come in person and apply. We accept applications from 8AM to 11AM and 1PM to 3PM, Monday-Friday.


#TMDHMG

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